Cancellation & Refund Policy

1. Overview of Platform Role

InDiscover connects travellers with verified independent fleet operators and tour agencies across India. While quotation requests and initial enquiries on InDiscover are 100% free of charge, confirmed vehicle bookings and advance deposits are handled directly with the chosen verified operator according to standard commercial terms.

2. Standard Outstation & Cab Rental Cancellation Terms

• More than 24 hours before scheduled pickup: 100% full refund of any advance token deposit or free rescheduling to a new date.
• Between 12 to 24 hours before pickup: A nominal cancellation fee (maximum 10% of total trip value or ₹500, whichever is lower) to compensate driver allocation.
• Less than 12 hours or vehicle dispatched: Advance token amount equivalent to 1-day driver bata / fuel positioning cost may be retained by the operator.

3. Tempo Traveller, Force Urbania & Pilgrimage Packages

For high-demand vehicles (Tempo Traveller, Force Urbania, Luxury Coaches) and multi-day tour circuits during peak pilgrimage seasons (e.g. Navratri, Dev Deepawali, Kumbh Mela, Summer Holidays in Himachal):

• Cancellations requested 7 days prior to departure are eligible for full refund or credit voucher valid for 12 months.
• Rescheduling of journey dates is subject to vehicle availability at no extra administration surcharge.

4. Force Majeure & Weather Disruptions

In the event of landslides, heavy snowfall, natural roadblocks, or governmental highway restrictions affecting mountain or pilgrimage sectors, operators will offer full postponement or alternate routing without penalties.

5. Dispute Escalation & Support

If you encounter any discrepancy in pricing or cancellation fulfillment with a verified operator, InDiscover's partner grievance desk investigates and resolves disputes within 24 business hours at partner@indiscover.in.